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EricStarker's avatar
EricStarker
Former Employee
Oct 11, 2017

Send your Azure alerts to ITSM tools using Action Groups

At Ignite 2017, we announced the new IT Service Management (ITSM) Action in Azure Action Groups. As you might know, Action Groups is a reusable notification grouping for Azure alerts. Users can creat...
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Noa Kuperberg's avatar
Noa Kuperberg
Icon for Microsoft rankMicrosoft
Dec 04, 2017

Hi Pravin, this is the explanation I gathered so far:

"The exact integration is not available. However, the following can provide the equivalent: Set up alert in OMS to trigger a runbook and create an incident in SNOW – this is available as part of the ITSM connector solution in OMS. As part of the runbook, based on the results, the incident workflow of SNOW can be updated (this will involve invoking APIs in SNOW via the runbook; native integration not available)."

 

Does that help you proceed with this?

Pravin Patra's avatar
Pravin Patra
Copper Contributor
Dec 06, 2017

Hi Noa, Currently we have direct integration of SNOW with SCOM where it generates Incident based on SCOM alerts. Have to see how feasible it is to configure similar integration with OMS for Incident creation of each type of alert. Do you have any sample document for the workflow you suggested ?

  • snehith's avatar
    snehith
    Icon for Microsoft rankMicrosoft
    Dec 18, 2017

    Hi Praveen,

     

    You can use the procedure described in the documentation here. Please feel free to contact our team on omsitsmfeedback@microsoft.com if you need more details.

     

    Regards,

    Snehith

     

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