Forum Discussion

Copper Contributor

Mar 07, 2023

VPN within the Azure Lab fails to connect

Hi all, We've installed a couple of VPNs within an Azure Lab but they're timing out when trying to connect. The logs on the VPN profile show the following message: Tue Mar 7 04:00:09 2023 TL...

Azure Lab Services

VenkataraoN

Former Employee

Mar 09, 2023

Hi JosephSnn

Hope you are doing great.

Please open a support case. To open one, please follow these instructions How to create an Azure support request - Azure supportability | Microsoft Learn, select Lab services as service type and Technical as issue type.

Please provide following details in the support case

Lab resource id
If lab is using advanced networking vs not
Time & Details of error(s) you see on your side

Thank you.

VenkataraoN
Former Employee
Mar 16, 2023
JosephSnn

Additional context: After upcoming few weeks, this should be taken care automatically (no manual support case or/and setup needed from anyone) for new labs, for existing labs we still need manual intervention.

If you are using advanced networking, you could do by yourself with below instructions. If you face any issue please open a support case as mentioned above, thank you.

Go to the load balancer (lbe-scaleset) and update the load balancer rule. (update the Outbound SNAT rule to be recommended). Reference attachment named 1

Go to the Front-end IP Configuration, click on the + and create a new Public-Ip configuration, choose Routing Preference to be "Internet". Reference attachment named 2

Add Outbound rule. Reference attachment named 3

Let us know, thank you.