Forum Discussion
VMs are stuck in starting/stopping state
Hi All,
A small number of customers, when using a lab plan, are experiencing issues with virtual machines getting stuck in starting state. We are actively working on resolving the issue. If you hit...
Hi All,
We have now implemented a workaround/fix in the backend for this issue, where refreshing the page will fix the VM stuck in a start or stop state for both the educator and the student virtual machines. You will see a yellow banner, on top of the page, referring to the same when the educator goes to the Template or the Virtual machine pool pages. The student will also see the same banner when they go to start/stop the virtual machine in the labs portal.
If this fix doesn't resolve the issue fo you, go ahead and create a support ticket for us.
We have now implemented a workaround/fix in the backend for this issue, where refreshing the page will fix the VM stuck in a start or stop state for both the educator and the student virtual machines. You will see a yellow banner, on top of the page, referring to the same when the educator goes to the Template or the Virtual machine pool pages. The student will also see the same banner when they go to start/stop the virtual machine in the labs portal.
If this fix doesn't resolve the issue fo you, go ahead and create a support ticket for us.