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Copper Contributor

Sep 07, 2021

Publishing Lab is taking days not hours

Hi, I am experiencing very slow publish times for my lab, and not the 1hr suggested. I have no way (that I am aware of) to track the progress of this process, is there such a feature? Also I see ...

Azure Lab Services

Copper Contributor

Sep 07, 2021

I should just add the Lab is located in UK South.

nicolehaugen
Microsoft
Sep 08, 2021
Hi Paul-

Sorry to hear that you're running into this issue. The only way to see the status of the lab VMs is to view the lab's Virtual Machine Pool tab as you already mentioned. One reason that can cause the VM pool to remain in a "Creating" state is when there isn't sufficient capacity within the region that you are in. You can try moving to a different region to see if you have a different result when publishing the lab. Otherwise, if the problem persists, I recommend logging a support ticket so that the engineering team can investigate further. Also, the time the time that it takes to publish a lab can vary depending on the size of the VM pool. However, after 1 hour, I would expect that you should see some VMs that have finished creating.

Thanks,

Nicole
- Daniel Villacis
  Copper Contributor
  Nov 05, 2021
  Hi nicolehaugen I am having the same situation, I already opened a support case, while I get an answer, I would like to make a try to "moving to a different region" as you mention in your response, how can I do that? When I check the Lab Account in Azure Portal the region is read only. So, perhaps, do you mean create another Lab Account in other region, instead of moving the actual one?
  Best!
  Daniel
  - nicolehaugen
    Microsoft
    Nov 05, 2021
    Hi Daniel - I will send you a direct message so that I can learn more about your specific scenario and lab needs.
    
    Thanks,
    Nicole

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