Forum Discussion

dtnbb's avatar
dtnbb
Copper Contributor
Jun 28, 2022

Lab VMS stuck on starting

Hello,   Alot of our VM pool has been stuck on "starting" for several hours today. Are there any known issues with lab services right now? 
Azure Lab Services
PeterHauge's avatar
PeterHauge
Icon for Microsoft rankMicrosoft
Jul 11, 2022
HI - I just realized I missed this thread! Yes, there was a partial outage for Lab Services Preview (Lab Plans). This has been fully resolved over this past weekend. If you are still seeing any issues with long running operations (VMs stuck starting/stopping, creating labs, publishing labs), please open a support ticket so we can get the team engaged ASAP to unblock you. Thanks!
  • dtnbb's avatar
    dtnbb
    Copper Contributor
    Jul 11, 2022
    Hey Peter,

    We have a ticket open (2206290010002785)

    Unfortunately we have VMs still stuck on "starting" as of this morning. Any help to escalate the ticket is appreciated greatly.
    • PeterHauge's avatar
      PeterHauge
      Icon for Microsoft rankMicrosoft
      Jul 11, 2022
      Thanks for the info - I'll follow up!
      ~Pete [ MSFT ]
      • planetmaher's avatar
        planetmaher
        Icon for Microsoft rankMicrosoft
        Jul 25, 2022

        dtnbb  - Please try reducing the lab capacity (number of VMs in the virtual machine pool).  Once that is finished, increase the lab capacity again.  According to the developer I talked to, this should 'reset' the VM publishing/creation process.

         

        cc: PeterHauge 

         

        Thanks,

        Elizabeth Maher

Resources