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mayaarce's avatar
mayaarce
Copper Contributor
Jan 06, 2022

help

why does it log me in and then say it logged me out because my session is expired??

 

2 Replies

  • Hi Maya, Marcus- For security purposes, when you use the browser, you will see periodically that you are signed out and that the session expires. This is so that you re-authenticate by logging back in with your credentials. However, if you're seeing an issue where the session expires so frequently that it's impacting your ability to even connect to or use a lab, please let us know. Also, I would recommend logging a support ticket. Thanks, Nicole
  • moflaher's avatar
    moflaher
    Copper Contributor
    I'm getting the same issue. I've tried logging out, clearing all my browser data, disabling all add-ons, and trying a different browser (chrome + firefox), but still as soon as I'm logged in, I get logged out again with 'session has expired'.

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