Forum Discussion

Copper Contributor

Mar 11, 2023

Getting an error when trying to increase lab capacity?

One goal but two issues. I've created a template and published it with a VM pool of three VMs in order to test the Template before finally publishing it for the class. I am now ready to do the fina...

Azure Lab Services

TonyV333

Copper Contributor

Mar 12, 2023

planetmaher

Thanks Elizabeth, you're response has given me so info that allowed me to dig deeper into this. I believe I'm using Lab Plans, but I'm very new to Azure labs. I assume it's lap plans from the item in the red box.

Even though I think it's lab plans and not accounts, I did try decreasing the capacity by one and I still got the same error message.

I found the Azure compute gallery and I see the template that I exported, however it is disabled and I am unable to enable it. This may be a permissions group so I've put an internal ticket in with our service desk to see if permissions need to be changed to enable to image, or perhaps them need to do it upon request. I will post a response once I hear back from our internal server desk.

planetmaher

Microsoft

Mar 13, 2023

TonyV333,

It does look like you are using lab plans. I can't tell from the screen capture what the issue is. At this point, I think you need to log a support request with Azure to get help. They'll be able to look up some logs and figure out what is going on.

Regarding enabling the image from your compute gallery, you will need the ability to edit the lab plan. So, something like Lab Services Contributor, Contributor or Owner on the lab plan would allow you to enable/disable images from a compute gallery. A lab creator will not have the necessary privileges.

TonyV333
Copper Contributor
Mar 14, 2023
planetmaher

Thanks for the reply. One of our admins was able to enable the template from the Azure Compute Gallery for me, so that was a permissions issue. They haven't been able to help with the lab capacity issue so I'll open a ticket with MS.

Best regards
- ammar1987
  Copper Contributor
  Dec 05, 2023
  TonyV333 Hello,
  
  Did you solve this issue? I have the same issue, and I am not able to solve it.
  
  Thanks,
  - planetmaher
    Microsoft
    Dec 05, 2023
    ammar1987 ,
    
    This thread was talking about a few things, so I'm not sure what issue you are having. Could you start a new thread will some more details? Are you having issues with increasing the lab capacity? Are you using lab accounts or lab plans? Is there any error in the Activity Log for the lab resource (found in the Azure portal)?
    
    I would also suggest, checking out https://learn.microsoft.com/azure/lab-services/troubleshoot-lab-creation. I know the article says "new lab", but many of the TSG suggestions also apply to increasing lab capacity. The most common problems are permission issues (https://learn.microsoft.com/azure/lab-services/concept-lab-services-role-based-access-control) or not enough core capacity (https://learn.microsoft.com/azure/lab-services/capacity-limits.)
    
    If none of that helps, please create a support request. (https://learn.microsoft.com/azure/azure-portal/supportability/how-to-create-azure-support-request)
    
    Hope that helps,
    
    Elizabeth