Forum Discussion
Cannot start VMs, template, or create a new lab
We are currently seeing an issue where we cannot start our VMs, we just see this message: "Virtual machine redeploy operation failed. Try redeploying the virtual machine. If the issue persists, consider reimaging it. For further assistance submit a support request." Redeploying does not make any difference, and we are reluctant to reimage as MS have acknowledged a bug whereby the SSD of the VM can shrink after a reimage: in any case we also cannot start our template.
We cannot make a new lab: when we try we see the "gorilla holding a sign" indication that something has gone wrong on both the dashboard and template pages for that lab.
Our lab plan is based in UK South. We are unable to create an alternative lab plan in another region as the portal says we are not allowed to due the retirement of ALS in 2027!
Has anybody seen similar and has any suggestions?
3 Replies
Stan_AgeevMicrosoft
Azure Lab Services is currently experiencing an outage affecting customers using Lab Plans for their service. Customers using Lab Accounts are not affected. This issue impacts all operations across all regions.
The root cause has been identified, and a hotfix is being rolled out. We expect service to be fully restored by the end of the business day (CDT) on September 12, 2024. We will provide updates about the outage in this blog post until the issue is fully resolved: https://techcommunity.microsoft.com/t5/azure-lab-services-blog/azure-lab-services-lab-plan-outage-september-12-2024/ba-p/4243615
We apologize for any inconvenience and disruption this may cause.anthonyparry-jones We're also seeing this in East US. We have a support ticket open but haven't heard much yet. It seemed to begin yesterday afternoon with a few VMs and is now impacting the entire lab plan.
Rahul_Srivastavaanthonyparry-jones I apologize for the inconvenience. Please feel free to file a support request regarding the issue. Our team is actively working to resolve it as quickly as possible.
