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liborpazdera's avatar
liborpazdera
Copper Contributor
Aug 19, 2021

Cannot connect to VM tepmlate

The VM template is turned on:


However, when I connect via RDP, it looks like the VM is turned off.

 

Azure Lab Services
lab services

3 Replies

    • nicolehaugen's avatar
      nicolehaugen
      Icon for Microsoft rankMicrosoft
      Aug 24, 2021
      Hi all,

      Sometimes you will need to wait a few extra minutes after a VM is started to successfully connect using RDP - this is one reason why you could be seeing this error.

      If you continue to see this issue, I recommend logging a support ticket so that the engineering team can look at the lab closer to understand the root cause.

      Thanks,
      Nicole
      • pwahlmueller's avatar
        pwahlmueller
        MVP
        Oct 19, 2021
        Meanwhile I think, there is possibly a reboot due to updates - than the few extra minutes can be too few.

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