Is a comparison between Twilio and Azure Communications services?

anthonysva  - solutions around Twilio were built some time ago to provide "searchability" of calls for compliance, so when a customer calls in, we need to record and transcribe the call, log it the recording and text, as part of the customer record. These calls involve large transactions that any misunderstanding between customer and the agent would potentially ruin both of their lives - like in mortgage services.

We are in the process of rebuilding those apps on MS for Fin Services - so staying in ACS might simplify (maybe) and streamlines cost/billing factors.