Forum Discussion
I would love to hear about some stories about how customers are using Azure Communication Services
What is your favourite customer use case/story?
4 Replies
- shawnhenry
Microsoft
Deleted
Good question Tom! We've had tons of customers trying out Azure Communication Services while we were in Public Preview and now that we're in General Availability. Especially in areas like telemedicine, finance, online retail and support. Here are a few of my favorites:
- Send an SMS notification using Logic Apps, with no code. Here's an example
- Connect Azure Communication Services with Azure Bot Framework to build an intelligent interactive voice bot that you can connect with over a 1-800 number. Great example here!
- Add Video Chat to you website that connects your customer directly to company's Teams meetings. We have a great sample of this, here.
- @shawenhenry
We work together with a partner in a finance project for digitisation. Need for replacing several instant chat and communication apps because of missing Teams integration possibilities. Customer wants to take the complete journey to Teams. Challenge is a hosted platform in Europe.- shawnhenry
joerg_laufer You should definitely check out our Teams Interop support with Azure Communication Services here:
https://docs.microsoft.com/en-us/azure/communication-services/quickstarts/voice-video-calling/get-started-teams-interop?pivots=platform-webYou can see a video of it in action here:
https://www.youtube.com/watch?v=apBX7ASurgM&t=338s
