Forum Discussion
Verify remote user identity
Hi Everyone, Right now I am looking for a solution to verify the identity of remote users when they contact Service Desk to ask for password reset. More than ask security questions, do you kno...
How about SSPR instead?
https://learn.microsoft.com/en-us/azure/active-directory/authentication/tutorial-enable-sspr
https://learn.microsoft.com/en-us/azure/active-directory/authentication/tutorial-enable-sspr
Works for passwords... so long as MFA is setup. There doesn't seem to be any real solution provided by Microsoft to verify the identity of users who need to change MFA method if their most recent registered method is no longer usable or available.
Question remains-- how to validate users calling in?
Question remains-- how to validate users calling in?