Forum Discussion
Azure ATP Sensor install failing (Updater Service do not start)
Actually, the solution in our case was to use Silent Installation (https://docs.microsoft.com/en-us/azure-advanced-threat-protection/atp-silent-installation#proxy-authentication) and provide the Proxy Information in the commandline.
Thank you all for helping and advising!!!
Microsoftminah if npcap is failing but you see npf service is running, that means you most likely have winpcap installed on the machine.
try uninstalling it, and if there is no reference to it, try to stop and delete the npf service:
sc stop npf
sc delete npf
and try the npcap install again.
If it still fails, open a support case, we can escalate this to npcap support, and we will need the full npcap install logs...
Thanks for your help, I have followed your steps with no Success, i have opened support case with MS, but support engineer keep sending steps which i had followed before.
- EliOfek
minah 1st tier support need to cover all the basics before they can escalate...
What is the ticket number ?- Support request number: 120060224002961
- EliOfek
minah , I reviewed the case, it turns out that you actually got bumped directly to the best regional escalation engineer.
He will still need to cover the basic before he can escalate further.
While you already did most of the documented steps and some that were proposed here,
Most customers don't so support are forced to make sure everything was covered correctly before raising it more. I can understand this could be a bit frustrating, please bare with it.
This way makes sure you are on the right track to resolution.Once all the basics are covered and all data collected, it will be ready to be escalated to AATP Engineering. and/or npcap support.
You are in good hands.Eli