Forum Discussion
ATP Sensor will not install on Windows 2016
I am hoping this new working client takes time to show up on our portal because I just downloaded and tried installing on two different DC's in 2 separate datacenters and both game me the exact same error. This has been frustrating. I will try again in a few hours. Thank you for assisting so far.
MicrosoftThere is no point in multiple tries...
Can you go to
https://security.microsoft.com/securitysettings/identities?tabid=about
and tell me what is Sensor version you see there?
It should be 2.240.18612.44306.
If it's not, no point in even trying, it means there are still issues.
You're on to something. Our version is older. I guess there's nothing I can do until this is rectified?
- EliOfek
Temp workaround: if you have already installed a sensor in the past, you can use the old package to deploy new machines, it will be auto upgraded to this version (without being blocked) within a few minutes post the install as the auto upgrade works differently and won't hit the error bug.
The root issue should be addressed in a ticket anyway, as eventually we want you to have the greatest and latest and now it seems you will still be one version behind. - EliOfek
The issue I previously mentioned was already resolved as far as I know for everyone else.
Please open a support ticket for this one. you might be hitting a different issue that is just "similar" to the one I mentioned. Feel free to send me the ticket # in a private message when you have one, I will do my best to put a rush on it.