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LisaMelone's avatar
LisaMelone
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Jan 10, 2022

MDI Sensors not auto updating

Since we first installed the MDI sensors they have never received an update.  Here are the logs: Updater-Errors.log: 2022-01-10 20:15:47.8627 Error RunDeployerMinorDeploymentAction ApplyInternal...
EliOfek's avatar
EliOfek
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Jan 10, 2022
Any 3rd party security software on the machine might be blocking the API calls of the sensor when it tries to pull the password ?
reinstallation on a new version means an exe with a new hash, it might take time for it to get blocked.
  • LisaMelone's avatar
    LisaMelone
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    Jan 10, 2022

    They use Palo Alto's Cortex XDR but looking through the logs it doesn't appear to be blocking anything. They use Notify not block.  We have gMSA on other machines with Cortex that aren't getting blocked (i.e. Commvault).

    • EliOfek's avatar
      EliOfek
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      Jan 10, 2022
      If you add a standard account as fallback (just for checking) does everything works ?
      • LisaMelone's avatar
        LisaMelone
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        Jan 18, 2022

        EliOfek, adding a normal account does not change anything.  Can I send you logs privately to review?

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