Forum Discussion
MDI sensors fail to start on new core servers
Core servers with the same settings as our other servers keep having issues with starting the sensor. Main error seems to be a 500 http error. We have checked the connectivity (gives 503 as it sh...
I will request a test on the 444 port.
I had a look at the updater logs. This error keeps popping up there.
2023-08-08 06:54:51.6441 Error PerformanceCounterExtension Exception thrown in WebApi [Method=POST RequestUri=https://127.0.0.1:444/api/json/v1.0]
Microsoft.Tri.Infrastructure.ExtendedException: Failed to create PerformanceCounter [categoryName=Processor Information name=% Processor Utility instanceName=_Total] ---> Microsoft.Tri.Infrastructure.ExtendedException: PerformanceCounter is missing [parameterName=Category categoryName=Processor Information name=% Processor Utility instanceName=_Total]
at PerformanceCounter Microsoft.Tri.Infrastructure.PerformanceCounterExtension.Create(string categoryName, string name, string instanceName)+ThrowPerformanceCounterMissingException(string parameterName)
at PerformanceCounter Microsoft.Tri.Infrastructure.PerformanceCounterExtension.Create(string categoryName, string name, string instanceName)
--- End of inner exception stack trace ---
at PerformanceCounter Microsoft.Tri.Infrastructure.PerformanceCounterExtension.Create(string categoryName, string name, string instanceName)
at async Task Microsoft.Tri.Sensor.Updater.ResourceRestrictor.RestrictCpuAsync(RestrictCpuRequest request)
at void Microsoft.Tri.Common.CommunicationHandler<TCommunicationRequest, TCommunicationResponse>+<>c__DisplayClass8_0<TDerivedCommunicationRequest>+<<Register>b__0>d.MoveNext()
at async Task<HttpResponseMessage> Microsoft.Tri.Sensor.Common.SensorCommunicationHandler<TCommunicationRequest, TCommunicationResponse>.InvokeAsync(Version version, Stream contentStream)
at async Task<HttpResponseMessage> Microsoft.Tri.Sensor.Common.SensorCommunicationController<TCommunicationRequest, TCommunicationResponse>.InvokeAsync(Version version)
at async Task<object> System.Threading.Tasks.TaskHelpersExtensions.CastToObject<T>(Task<T> task)
at async Task<HttpResponseMessage> System.Web.Http.Controllers.ApiControllerActionInvoker.InvokeActionAsyncCore(HttpActionContext actionContext, CancellationToken cancellationToken)
at async Task<HttpResponseMessage> System.Web.Http.Controllers.ActionFilterResult.ExecuteAsync(CancellationToken cancellationToken)
at async Task<HttpResponseMessage> System.Web.Http.Dispatcher.HttpControllerDispatcher.SendAsync(HttpRequestMessage request, CancellationToken cancellationToken)
2023-08-08 06:54:52.2631 Error ServiceControllerExtension ChangeServiceStatus failed to change service status [name=AATPSensor status=Running Exception=System.ServiceProcess.TimeoutException: Time out has expired and the operation has not been completed.
at System.ServiceProcess.ServiceController.WaitForStatus(ServiceControllerStatus desiredStatus, TimeSpan timeout)
at Microsoft.Tri.Infrastructure.ServiceControllerExtension.ChangeServiceStatus(String name, ServiceControllerStatus status, TimeSpan timeout, Nullable`1 awaitedStatus)]
I had a look at the updater logs. This error keeps popping up there.
2023-08-08 06:54:51.6441 Error PerformanceCounterExtension Exception thrown in WebApi [Method=POST RequestUri=https://127.0.0.1:444/api/json/v1.0]
Microsoft.Tri.Infrastructure.ExtendedException: Failed to create PerformanceCounter [categoryName=Processor Information name=% Processor Utility instanceName=_Total] ---> Microsoft.Tri.Infrastructure.ExtendedException: PerformanceCounter is missing [parameterName=Category categoryName=Processor Information name=% Processor Utility instanceName=_Total]
at PerformanceCounter Microsoft.Tri.Infrastructure.PerformanceCounterExtension.Create(string categoryName, string name, string instanceName)+ThrowPerformanceCounterMissingException(string parameterName)
at PerformanceCounter Microsoft.Tri.Infrastructure.PerformanceCounterExtension.Create(string categoryName, string name, string instanceName)
--- End of inner exception stack trace ---
at PerformanceCounter Microsoft.Tri.Infrastructure.PerformanceCounterExtension.Create(string categoryName, string name, string instanceName)
at async Task Microsoft.Tri.Sensor.Updater.ResourceRestrictor.RestrictCpuAsync(RestrictCpuRequest request)
at void Microsoft.Tri.Common.CommunicationHandler<TCommunicationRequest, TCommunicationResponse>+<>c__DisplayClass8_0<TDerivedCommunicationRequest>+<<Register>b__0>d.MoveNext()
at async Task<HttpResponseMessage> Microsoft.Tri.Sensor.Common.SensorCommunicationHandler<TCommunicationRequest, TCommunicationResponse>.InvokeAsync(Version version, Stream contentStream)
at async Task<HttpResponseMessage> Microsoft.Tri.Sensor.Common.SensorCommunicationController<TCommunicationRequest, TCommunicationResponse>.InvokeAsync(Version version)
at async Task<object> System.Threading.Tasks.TaskHelpersExtensions.CastToObject<T>(Task<T> task)
at async Task<HttpResponseMessage> System.Web.Http.Controllers.ApiControllerActionInvoker.InvokeActionAsyncCore(HttpActionContext actionContext, CancellationToken cancellationToken)
at async Task<HttpResponseMessage> System.Web.Http.Controllers.ActionFilterResult.ExecuteAsync(CancellationToken cancellationToken)
at async Task<HttpResponseMessage> System.Web.Http.Dispatcher.HttpControllerDispatcher.SendAsync(HttpRequestMessage request, CancellationToken cancellationToken)
2023-08-08 06:54:52.2631 Error ServiceControllerExtension ChangeServiceStatus failed to change service status [name=AATPSensor status=Running Exception=System.ServiceProcess.TimeoutException: Time out has expired and the operation has not been completed.
at System.ServiceProcess.ServiceController.WaitForStatus(ServiceControllerStatus desiredStatus, TimeSpan timeout)
at Microsoft.Tri.Infrastructure.ServiceControllerExtension.ChangeServiceStatus(String name, ServiceControllerStatus status, TimeSpan timeout, Nullable`1 awaitedStatus)]
EliOfek
Microsoft
MicrosoftNot a port issue.
You are missing a perf counter the updater needs so it crashes.
PerformanceCounter is missing [parameterName=Category categoryName=Processor Information name=% Processor Utility instanceName=_Total]
use perfmon.exe to verify it is indeed missing, the question is why...
You are missing a perf counter the updater needs so it crashes.
PerformanceCounter is missing [parameterName=Category categoryName=Processor Information name=% Processor Utility instanceName=_Total]
use perfmon.exe to verify it is indeed missing, the question is why...
- perfmon.Exe is not on the core server, only perfhost.exe.
Apparently its working on different dc's who also don't have perfmon.Exe, only perfhost.
We tried rebuilding the counters with the lodctr command, did not fix anything.
Do we need to install perfmon.Exe manually? Not very versed on this whole counter issue.- EliOfek
Torreuh , No, you don't need to install it , and tool like type typeperf would work jus tto see the problem is with the counters in the OS.
I would advise to open a support case for this counters issue.- Currently still in contact with support.
We managed to conclude the performance counters are working as intended with perfmon. Currently we managed to fix the issue on 1 of the 2 servers by changing the service to log on as local system. This was set to local service.
Still ongoing.