Forum Discussion
JohnSec
Mar 15, 2022Copper Contributor
MDI - Error with starting service on sensor
Hi everyone, I have an error when starting/installing the service related to the sensor in a DC, it was installed in 30 DC correctly and the error that the Microsoft.Tri.Sensor-Error.log sends is...
JohnSec
Mar 15, 2022Copper Contributor
Thank you Eli. Before opening the ticket I add the error from the Microsoft.Tri.Sensor.Updater-Erros-log.
2022-03-14 16:59:19.4710 Error ServiceControllerExtension ChangeServiceStatus failed to change service status [name=AATPSensor status=Executing Exception=System.ServiceProcess.TimeoutException: The timeout has expired and the operation has not completed.
Reggards
2022-03-14 16:59:19.4710 Error ServiceControllerExtension ChangeServiceStatus failed to change service status [name=AATPSensor status=Executing Exception=System.ServiceProcess.TimeoutException: The timeout has expired and the operation has not completed.
Reggards
EliOfek
Mar 15, 2022Microsoft
If this is the only error in the updater log then its a communication issue. Most likely a policy that effects TLS, firewall rule, or 3rd security product that is blocking.