How long should support take to accept my case

Question

I get teams can get busy, but support still has not accepted my case that I opened a week ago. I know smaller businesses get treated like the red-headed step child, but this is ridiculous when no one has even made contact with me within the SLA. I have called twice into Global support and asked them to get someone to contact me. Case is&nbsp;119041721002362.

valon_kolica · Answer

viper1848&nbsp;
&nbsp;
Andrew Harris (AZURE SEC): Is this something you can help with?

andrew harris (azure sec) · Answer

Valon_Kolica: Astrid and myself are looking into this right now, I'm sorry for the tardy response on our end.&nbsp;

viper1848 · Answer

Thank you for getting someone to look into this case.

andrew harris (azure sec) · Answer

viper1848&nbsp;
&nbsp;
My pleasure. Please let me know what else we can do.

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How long should support take to accept my case

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