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maple85's avatar
maple85
Brass Contributor
Mar 10, 2020
Solved

Error installing Azure ATP Sensor on DC

We have the ATP Sensor installed on 2 DCs. Both worked till last week. Since there just one Sensor is working. On the Other DC it stopped communicating. When i RDP on the Server i saw the Service w...
  • SathishKumarPatchaiappan's avatar
    SathishKumarPatchaiappan
    Jul 02, 2020

    JTUKTECH Proxy was the issue. 

    I followed these steps https://docs.microsoft.com/en-us/azure-advanced-threat-protection/configure-proxy#configure-the-proxy  and finally it fixed couple of weeks back.

     

     

SathishKumarPatchaiappan's avatar
SathishKumarPatchaiappan
Copper Contributor
May 20, 2020

maple85  Did you manage to fix this issue. We are facing the same issue. 

We have 4 DCs on Azure infrastructure . 3 DCs worked successfully but in 1 DC we are facing issues

We have the same network configuration , OS , patches on all DC.  

Kindly share suggestionsn pls

EliOfek's avatar
EliOfek
Icon for Microsoft rankMicrosoft
May 20, 2020

SathishKumarPatchaiappan , are you sure it's the same issue?

the error code in the UI is very basic and can "split" to many root causes.

in order to know for sure you need to collect the deployment logs...

  • SathishKumarPatchaiappan's avatar
    SathishKumarPatchaiappan
    Copper Contributor
    May 20, 2020

    EliOfekbelow is what we see in the log 

     

    Property(S): INSTALLLEVEL = 1
    MSI (s) (A4:C4) [20:55:25:640]: Note: 1: 1708
    MSI (s) (A4:C4) [20:55:25:640]: Note: 1: 2205 2: 3: Error
    MSI (s) (A4:C4) [20:55:25:640]: Note: 1: 2228 2: 3: Error 4: SELECT `Message` FROM `Error` WHERE `Error` = 1708
    MSI (s) (A4:C4) [20:55:25:640]: Note: 1: 2205 2: 3: Error
    MSI (s) (A4:C4) [20:55:25:640]: Note: 1: 2228 2: 3: Error 4: SELECT `Message` FROM `Error` WHERE `Error` = 1709
    MSI (s) (A4:C4) [20:55:25:640]: Product: Azure Advanced Threat Protection Sensor -- Installation failed.

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