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isotonic_uk's avatar
isotonic_uk
Brass Contributor
Jun 23, 2020

Device isn’t showing as registered in ATP.

Hi

Was wondering if anyone can advise.

 

Onboarding our devices to ATP. We use the onboard file and deploy the file using Microsoft Endpoint Manager. I can see the file is install successfully however the device is not showing in ATP.

 

Have used this URL to help troubleshoot but to no avail: https://docs.microsoft.com/en-us/windows/security/threat-protection/microsoft-defender-atp/troubleshoot-onboarding

 

I think it maybe a networking/firewall issue. Is there a way for me easily to identify whether the endpoint can reach the ATP URLs, ICMP is blocked. 

 

What is odd the issue only occurs on a domain machine, on a non domain joined machine it works and registers into ATP.

 

If anyone can advise it would be greatly appreciated.

Thanks

 

3 Replies

  • David Caddick's avatar
    David Caddick
    Iron Contributor
    Jun 23, 2020

    isotonic_uk the link you referenced is for MDATP

     

    You might want to review these links for some steps to follow?
    https://docs.microsoft.com/en-us/azure-advanced-threat-protection/troubleshooting-atp-known-issues
    https://docs.microsoft.com/en-us/azure-advanced-threat-protection/troubleshooting-atp-using-logs
    https://docs.microsoft.com/en-us/azure-advanced-threat-protection/atp-technical-faq

    • isotonic_uk's avatar
      isotonic_uk
      Brass Contributor
      Jun 25, 2020
      Thanks, yes that's correct. It was MDATP i was referring to.