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PhilippFoeckeler's avatar
PhilippFoeckeler
Copper Contributor
Dec 23, 2019
Solved

Azure ATP Sensor install failing (Updater Service do not start)

Hello All! We try to install the Azure ATP Sensor on a DC, setup wizard is running until this point ...then do some retries for about 3 minutes, during this time the service "Azure Advanced T...
  • Philipp_Foeckeler's avatar
    Philipp_Foeckeler
    Jun 15, 2020

    Actually, the solution in our case was to use Silent Installation (https://docs.microsoft.com/en-us/azure-advanced-threat-protection/atp-silent-installation#proxy-authentication) and provide the Proxy Information in the commandline.

     

    Thank you all for helping and advising!!!

Vishal_Sharma_4224's avatar
Vishal_Sharma_4224
Icon for Microsoft rankMicrosoft
Apr 17, 2020
Please let me know what exactly do you see in deployment\MSI logs.. Have you used command below while doing silent install? "Azure ATP sensor Setup.exe" /quiet ProxyUrl="http://abc.com:port number of proxy" NetFrameworkCommandLineArguments="/q" AccessKey="" Also, please select option Bypass proxy server for local addresses in browser LAN settings if you are using browser specific proxy.
Pritam1560's avatar
Pritam1560
Copper Contributor
Apr 17, 2020

Vishal_Sharma_4224 

 

Hi Vishal we have tried with silent instillation with bypass proxy enable but got same error.

in logs we can see error returning code 

[20EC:2318][2020-04-16T20:56:04]i007: Exit code: 0x80070643, restarting: No

1.is there any dependencies on .net frameowrk 

2.this dc is configured in standard load balencer .is that something to do with that

In other DC which is  hosted in Europe region configured in Basic LB there ATP is installing properly same is not happening in another DC

  • minah's avatar
    minah
    MCT
    Apr 26, 2020

    Hi Pritam1560 

    We are having same issue ,  are you solve this issue?

    • Vishal_Sharma_4224's avatar
      Vishal_Sharma_4224
      Icon for Microsoft rankMicrosoft
      Apr 29, 2020

      minah 

       

      Could you please let us know what error are you witnessing in the Deployer logs?

      • minah's avatar
        minah
        MCT
        Jun 02, 2020

        Vishal_Sharma_4224 

        this is log erros

        22B8:27F0][2020-06-02T12:20:23]i301: Applying execute package: MsiPackage, action: Install, path: C:\ProgramData\Package Cache\{F288B034-5037-4734-8CBD-B38388555443}v2.0.0.0\Microsoft.Tri.Sensor.Deployment.Package.msi, arguments: ' ARPSYSTEMCOMPONENT="1" MSIFASTINSTALL="7" ACCESSKEY="*****" InstallationPath="C:\Program Files\Azure Advanced Threat Protection Sensor" InstalledVersion="" PROXYCONFIGURATION="*****" WixBundleOriginalSourceFolder="C:\Sources\Azure ATP Sensor Setup\"'

         

        [22B8:27F0][2020-06-02T12:21:09]e000: Error 0x80070643: Failed to install MSI package.

        [22B8:27F0][2020-06-02T12:21:09]e000: Error 0x80070643: Failed to execute MSI package.

        [229C:1AE8][2020-06-02T12:21:09]e000: Error 0x80070643: Failed to configure per-machine MSI package.

        [229C:1AE8][2020-06-02T12:21:09]i319: Applied execute package: MsiPackage, result: 0x80070643, restart: None

        [229C:1AE8][2020-06-02T12:21:09]e000: Error 0x80070643: Failed to execute MSI package.

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