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PhilippFoeckeler's avatar
PhilippFoeckeler
Copper Contributor
Dec 23, 2019
Solved

Azure ATP Sensor install failing (Updater Service do not start)

Hello All! We try to install the Azure ATP Sensor on a DC, setup wizard is running until this point ...then do some retries for about 3 minutes, during this time the service "Azure Advanced T...
  • Philipp_Foeckeler's avatar
    Philipp_Foeckeler
    Jun 15, 2020

    Actually, the solution in our case was to use Silent Installation (https://docs.microsoft.com/en-us/azure-advanced-threat-protection/atp-silent-installation#proxy-authentication) and provide the Proxy Information in the commandline.

     

    Thank you all for helping and advising!!!

ricklahaye's avatar
ricklahaye
Copper Contributor
Apr 09, 2020

PhilippFoeckeler how did you solve this issue? We are facing exactly the same. 1DC cannot connect to endpoint, all others can. Authentication and TLS inpection are already disabled on proxy. 

Vishal_Sharma_4224's avatar
Vishal_Sharma_4224
Icon for Microsoft rankMicrosoft
Apr 09, 2020
  1. ricklahaye Please try silent install and use proxy URL in the command used. Also, select bypass proxy server for local server option in LAN settings of the browser. 

Something like below:-

 

"Azure ATP sensor Setup.exe" /quiet ProxyUrl="http://abc.com:port number of proxy" NetFrameworkCommandLineArguments="/q" AccessKey=""
 
Let me know if that helps. 
  • Pritam1560's avatar
    Pritam1560
    Copper Contributor
    Apr 16, 2020

    Vishal_Sharma_4224 HI Vishal 

    We are having same issue while instilling ATP sensor .

    Tried to install silently but same error code it is getting.  0x80070643

    Our DC is hosted on private LB.

    we are using proxy settings to connect the internet 

    • Vishal_Sharma_4224's avatar
      Vishal_Sharma_4224
      Icon for Microsoft rankMicrosoft
      Apr 16, 2020
      It would be great if can send the error ligs in a private message.
      • Vishal_Sharma_4224's avatar
        Vishal_Sharma_4224
        Icon for Microsoft rankMicrosoft
        Apr 17, 2020
        Please let me know what exactly do you see in deployment\MSI logs.. Have you used command below while doing silent install? "Azure ATP sensor Setup.exe" /quiet ProxyUrl="http://abc.com:port number of proxy" NetFrameworkCommandLineArguments="/q" AccessKey="" Also, please select option Bypass proxy server for local addresses in browser LAN settings if you are using browser specific proxy.

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