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pawelliebich's avatar
pawelliebich
Copper Contributor
Jul 16, 2020

Azure ATP sensor instalation error.

Hi All, I have a problem with installation AATP on one of my DC. - .NET ok - no NIC Teaming - no proxy     Error 0x80070643: Failed to install MSI package. Microsoft.Tri.Sensor.Updater: 20...
EliOfek's avatar
EliOfek
Icon for Microsoft rankMicrosoft
Jul 16, 2020

pawelliebich You are missing the "Network Interface" performance counter category. you can verify it in perfmon.exe.

make sure the category was not disabled, and if it's not, you might need to rebuild the counters.

  • itsbrad's avatar
    itsbrad
    Iron Contributor
    Apr 27, 2021

    thanks EliOfek  I had the same issue. When I ran perfmon.exe I had the error popup:

     

    "Unable to add these counters:

    \Memory\Available MBytes
    \Memory\% Committed Bytes In Use
    \Memory\Cache Faults/sec
    \Memory\Cache Faults/sec
    \PhysicalDisk(*)\%Idle Time
    \PhysicalDisk(*)\Avg. Disk Queue Length
    \Network Interface(*)\Bytes Total/sec"

     

    So for those not familiar on how to rebuild the counters here is the process:

     

    1. Launch Command Prompt as Administrator.
    2. Change Directory to "C:\WINDOWS\System32"
    3. Then rebuild your resource counters by typing the command: lodctr /r
    4. This will rebuild your counter values, it can take some time to complete.
    5. Then you can verify by rerunning perfmon.exe again, and should start without an error
    6. Now you should be able to install the ATP Sensor as normal