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Wesoley's avatar
Wesoley
Copper Contributor
Apr 04, 2022

Azure ATP Sensor failed to install

I am trying to install the Azure ATP identity sensor and has reached a road block. I've read several past issues and well as the guides but can't seem to move pass. The firewall rules are open to all...
Wesoley's avatar
Wesoley
Copper Contributor
Apr 05, 2022
I've checked the locations and only see the log file with the name Azure Advanced Threat Protection Sensor_20220404191152.txt
EliOfek's avatar
EliOfek
Icon for Microsoft rankMicrosoft
Apr 05, 2022
Try to check if this file exist on the disk:
C:\ProgramData\Package Cache\{e87f7178-6183-4f00-a3df-5f320af0ae7e}\\state.rsm
If not, try to copy it from another working machine. if it's there, make sure you have permissions to access it.
  • Wesoley's avatar
    Wesoley
    Copper Contributor
    Apr 05, 2022
    Inside this folder -C:\ProgramData\Package Cache\{e87f7178-6183-4f00-a3df-5f320af0ae7e}, I see the the Azure ATP Sensor Setup.exe application. I also verify that I have full access to the folder.
    • EliOfek's avatar
      EliOfek
      Icon for Microsoft rankMicrosoft
      Apr 05, 2022
      Do you see the file state.rsm there ?
      • Wesoley's avatar
        Wesoley
        Copper Contributor
        Apr 05, 2022
        Nope. I don't see any state.rsm.

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