Forum Discussion
Azure ATP sensor app refusing to start up on server 2019
Hi, I have just finished setting up the azure ATP and have downloaded the sensor app onto the server. However, the service is trying to start up but terminates unexpectedly. I get an error 7031.
the entry on the log says:
The Azure Advanced Threat Protection Sensor service terminated unexpectedly. It has done this 9916 time(s). The following corrective action will be taken in 5000 milliseconds: Restart the service.
5 Replies
The other one is:
https://uctales.blogspot.com/2019/10/azure-atp-sensor-not-starting.html- I used this page - my issue was I hadn't configured the AD account for reading the directory in the MDI portal. Once I did that, it started perfectly fine.
I take it you have reviewed this?
Azure ATP sensor update and communication error - Microsoft Tech CommunityRegards,
Dave C
- No. I think I figured out what the situation was. When I first downloaded the sensor, I then regenerated the access code. because it was not taking the original code (which was my fault as I did not copy the full string). I should have then downloaded a new sensor package which I did not do.
I therefore regenerated the access code and then downloaded the sensor. this has worked. I have tested this theory out on another server and it seems that you cannot regenerate the access code without then downloading a new sensor package. Anyway, I am good. everything is up and running thank you.- EliOfek
Microsoft
scuttbeaumontcouk
There is no connection between the access key and the package.
If you downloaded a new package and it worked, it means there was an issue with the previous package you downloaded, maybe a CRC error during download or something.In order to figure this out, you need the full deployment logs.
https://docs.microsoft.com/en-us/defender-for-identity/troubleshooting-using-logs#-deployment-logs
