Forum Discussion
Arkady Karasin
Dec 02, 2018Copper Contributor
Azure Advanced Thread Protection Sensor service failed to start
Hello All! I just downloaded and installed new Sensor on my DC2. Azure Advanced Thread Protection Sensor service trying to start but never success. I changed login credentials from Local System to t...
- Dec 05, 2018
Probably the same reason.
Are you positive that the AD credentials you entered in the portal are correct?
Unlike ATA in AATP we have no "test" for them in the UI.
Make sure the username, domain and password are correct.
What is the OS version you are running on?
Also, the output of
nltest /DSGETDC: && nltest /DOMAIN_TRUSTS
on both forests might help, but you might want a support case to share this info with us , the forum is not ideal for this...
Arkady Karasin
Dec 09, 2018Copper Contributor
Hi Eli,
You are right. It was credential issue. I provided our domain name from Azure portal. I should use our local AD domain name instead.
Thank you very much!!!
Rickard_Phil
Feb 04, 2020Copper Contributor
I had a similar issue and changed the Directory Services Credentials to reference the on-prem domain name rather than the primary email suffix and this resolved the issue for us, thanks for the pointer.