Forum Discussion

Brass Contributor

Mar 13, 2018

ATA Gateway Services not starting

After install my Ata Gateway I receive an error message: The ammount of Ram and Core processor already is ok following the description of Microsoft but the service doesn't start. Follow my e...

Paulo Silva

Brass Contributor

Mar 13, 2018

The Center service is running OK? Yes

The Console UI is working? Yes

In the Failing Gateway logs, if you delete the current logs and start the service again,

Is the only error still

"Domain controllers are not configured"

The same error back in the logs.

I already deleted the domain and add again and the same error appear and the service doesn't start.

EliOfek

Microsoft

Mar 13, 2018

Notice that in the GW configuration , you should add the DC FQDN, not the domain.

See detailed instructions at

https://docs.microsoft.com/en-us/advanced-threat-analytics/install-ata-step5

So if your domain is domain.com, you should add DC1.domain.com, and not just domain.com.

Paulo Silva
Brass Contributor
Mar 13, 2018
Hi Eli,

Sorry for my explanation.

What we configured was the FQDN as you said and not the domain.

But the service begin starting and fews seconds after stop.

Now i'll try to uninstall my Gateway and Center and begin all the installation process again.
- EliOfek
  Microsoft
  Mar 13, 2018
  Try to uninstall the GW only, don't think there is a need to install the center again.
  
  But do download a fresh copy of the GW package from the Center.
  - Paulo Silva
    Brass Contributor
    Mar 13, 2018
    I also already did it two times and no success.
    
    Now i'm really gonna do all the installation again and see what happens.