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dbalogh's avatar
dbalogh
Copper Contributor
Aug 06, 2020

AATP sensors stopped communicating

Hi,

 

since today morning (7:30 AM CET) all sensors showing the Disconnected status message on the AATP portal. Checked the logs, it shows the following error message:

Error HttpResponseMessageExtension Microsoft.Tri.Infrastructure.ExtendedHttpRequestException: Response status code does not indicate success: 500 (Internal Server Error). ---> System.Net.Http.HttpRequestException: Response status code does not indicate success: 500 (Internal Server Error).

 

As far as I know, nobody changed any settings related to the firewalls in our environment. We have 35 sensors (US-East, US-West, EMEA, APAC) in two domains and all stopped working in he same time. Around 10:00 AM CET I tried to login to the AATP portal, but the site was not reachable, that issue is no longer persist. Checked the custom api URL in a browser, that shows the  HTTP Error 503. The service is unavailable. error message, about which I am not sure that it is expected or not in a browser. Tried to restart the sensor on a few DCs, no luck.

 

Appreciate any help!

Thanks,
David 

 

4 Replies

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  • EliOfek's avatar
    EliOfek
    Icon for Microsoft rankMicrosoft
    Aug 06, 2020

    dbalogh 
    If your workspace is in the US East region, (Check the workspace about box) then there was a n issue that was mitigated only a few minutes ago. Do yo still see it now ?

    • dbalogh's avatar
      dbalogh
      Copper Contributor
      Aug 06, 2020

      EliOfek 

      Geolocation
      North America / Central America / Caribbean

      Still seeing the error. Tried to restart the sensor on one of the DCs, but the service cannot start (error 1067).

      • EliOfek's avatar
        EliOfek
        Icon for Microsoft rankMicrosoft
        Aug 06, 2020

        dbalogh 
        This is indeed the cluster that had issues.

        Are you able to connect to the workspace portal without issues ?

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