Forum Discussion
[Urgent]: Locked out of Azure Portal - GitHub Login Loop & Authenticator 6-digit vs 8-digit Mismatch
I am writing this out of frustration as I have been locked out of my Azure web portal (azure.com) for a long time.
I normally log in via GitHub, but something seems to have changed regarding the admin settings or 2FA requirements. I am now stuck at the Microsoft Authenticator verification step. The major issue is that my Authenticator app shows an 8-digit PIN, but the Azure login screen requires a 6-digit PIN. I also do not receive any push notifications/pop-ups on my phone, despite being logged into the correct account in the app.
Key Details:
This is a personal account.
My login works perfectly on accounts.microsoft.com and the Azure Mobile App.
I cannot use the web portal, which is preventing me from managing my servers.
I have a VM that frequently runs out of memory (OOM) and needs an immediate upgrade and a new IP address—tasks I cannot do from the mobile app.
I cannot open a support ticket because I can't log in. I contacted pre-sales support two months ago; they promised an engineer would email me within 7 days, but I never heard back. Please help me regain access to my account.
4 Replies
I have the exact same issue. haikouwang did you ever get a resolution?
>The 8-digit value sounds like a different Authenticator flow than the 6-digit code Azure is asking for. First try “sign in another way,” remove old saved sessions, and test an InPrivate window. If the portal still blocks you and you have no alternate MFA method, this likely needs Microsoft account or tenant recovery support because the community cannot reset MFA.
You are currently unable to access the Azure portal due to a mismatch between the authentication method configured in Microsoft Authenticator and the portal’s requirements. Specifically, the Authenticator app is generating 8‑digit codes associated with a personal Microsoft account, while the Azure portal requires 6‑digit TOTP codes linked to a work or school (Azure AD/Entra ID) account. This discrepancy is a recognized issue and may result in a tenant lockout if you are the sole administrator. The official resolution is to re‑register Microsoft Authenticator under the correct identity.
https://learn.microsoft.com/en-us/answers/questions/2237947/azure-wants-6-digits-code-but-authenticator-genera
Thanks for the reply. I have tried your suggestions, but the issue persists:
App Version: I verified that my Microsoft Authenticator is the latest version (checked on both the Apple App Store and Google Play Store).
Re-login: I read the thread you linked (https://learn.microsoft.com/en-us/answers/questions/2237947...). I tried signing out and signing back into the Authenticator app, but it still generates an 8-digit PIN, while the Azure portal continues to ask for a 6-digit PIN.
Security Info Error: I attempted to access aka.ms/mysecurityinfo to check my settings. However, it blocked me with an error stating that the page "only supports Work or School accounts" and that I am using a "Personal account."
Note: This is the only Microsoft account I have. It is the exact same account I am currently using on the Azure Mobile App on my iPhone, where I can see my two server instances running without issue.
I am essentially back to square one: I am a Personal account user who is locked out of the web portal because it demands a Work/School authentication method (6-digit) that I cannot provide.
Since I cannot open a ticket myself, please help me escalate this to a department that can handle account lockout issues. I have no other way to reach them.
