Forum Discussion
Unable to revert Azure DevOps user access level
1. Verify Subscription Removal
Double-check that the user’s Visual Studio subscription is fully removed:
• Go to Visual Studio Subscriptions Admin Portal
• Confirm the user is not listed under any active subscriptions
2. Wait for Sync Delay
Azure DevOps may take up to 24–48 hours to reflect changes from Entra ID or the Visual Studio portal. If you've just removed the license, give it time.
3. Use a Different Identity (if possible)
If the user’s email is still tied to a historical subscription, Azure DevOps may continue to auto-assign the license. Options:
• Use a different email alias for Azure DevOps
• Or contact Microsoft support to clear the cached license mapping
1. Verify Subscription Removal
Double-check that the user’s Visual Studio subscription is fully removed:
• Go to Visual Studio Subscriptions Admin Portal
• Confirm the user is not listed under any active subscriptions
2. Wait for Sync Delay
Azure DevOps may take up to 24–48 hours to reflect changes from Entra ID or the Visual Studio portal. If you've just removed the license, give it time.
3. Use a Different Identity (if possible)
If the user’s email is still tied to a historical subscription, Azure DevOps may continue to auto-assign the license. Options:
• Use a different email alias for Azure DevOps
• Or contact Microsoft support to clear the cached license mapping
Thank you for the quick reply. I did everything already in #1 and #2 (waited over a weekend to reassign the user plus user was removed from any Visual Studio licensing association over 6 months ago). As for #3, don't want to assign a different email address so I will have to open a ticket with Microsoft because it appears something is bugged because other subscription changes have been made and none of them are being automatically changed within DevOps.