Forum Discussion
Need help with unexpected Entra ID P2 charge and cancellation issue
Hi everyone,
I set up an Azure/SC-300 test tenant which converted from a trial to a paid subscription, resulting in an unexpected charge and a new invoice for Microsoft Entra ID P2 renewal on Sept 10, 2026. -OBS: I cancelled before the end of the trial.
I am trying to cancel the subscription within the 7-day MCA window, but the portal lists the status as Expired, which removes the option to cancel it manually.
Has anyone faced this issue where an expired subscription blocks manual cancellation and refund processing? How did you get Microsoft Support to waive the balance and issue the refund?
Thanks for any advice!
1 Reply
You cannot manually cancel an “Expired” Entra ID P2 subscription in the Azure portal. For refunds for unexpected charges within the Microsoft Customer Agreement (MCA) 7‑day window, contact Microsoft Billing Support directly, even if the portal shows the subscription as expired.
