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fporta044's avatar
fporta044
Copper Contributor
Sep 12, 2024

HelpDesk role assigned a group to manage a dynamic group

we are implementing a solution to manage an users group for each country assigned to its helpdesk group.

the idea is:

USA helpdesk group can manage USA users

FR helpdesk group can manage FR users

and so on

we created "USA helpdesk" group (with some member) and "USA users" group with dynamic group.

we need to match HelpDesk role, "USA helpdesk" group and "USA users" group

how can we do it?

  • LainRobertson's avatar
    LainRobertson
    Silver Contributor

    fporta044 

     

    Hi, Francesco.

     

    The scenario you're describing is what a feature named "administrative units" targets:

     

     

    Have a read and see for yourself.

     

    With respect to what you've already done, you do not need the dynamic "USA users" group (at least not for this particular delegation scenario). Instead, you create a dynamic (though at this point in time it's still classed as being in preview) administrative unit which encompasses the USA users.

     

    You then assign your "USA Helpdesk" group to this new administrative units with the relevant rights.

     

    Note that there are licencing implications (aka costs) for using administrative units, as described in the article above.

     

    As a side note, administrative units aren't that different under the hood to a dynamic group, and indeed work against the same tenant-wide upper limit for dynamic groups (i.e. [dynamic groups] + [administrative units] must be <= [service limit], which thankfully recently was increased from 5,000 to 15,000).

     

    Cheers,

    Lain

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