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Sean_Cheng's avatar
Sean_Cheng
Copper Contributor
Oct 21, 2022

DevOps and Jira Cloud integration plugins?

Hi Everyone,   Just wondering if anyone has any experience with using plugins to allow integration between Azure DevOps and Jira Cloud?   We are looking for a hybrid solution whereby we are Jira ...
azure devops
Joe_Smith_OpsHub's avatar
Joe_Smith_OpsHub
Copper Contributor
May 13, 2025

Hi Sean_Cheng​, 

 Plugin-based syncing between Jira Cloud and Azure DevOps often becomes limiting with complex workflows. Scalability is a challenge, leading to broken links, inconsistent field mapping, and delays that increase manual work. Additionally, lost context makes cross-system tracking difficult and unreliable syncing of comments, attachments, and rich text causes missed information. 

To avoid these issues and strengthen collaboration between PM and Dev teams, it might be worth looking into integration solutions offered by Atlassian Partners that run externally via secure APIs without the need for plugin installs or admin rights needed 

Such solutions like OpsHub:

  1. Sync Jira Service Desk tickets to the appropriate Azure DevOps project work items without needing plugins, ensuring seamless context transfer when a service ticket becomes a development task. 
  2. Offer advanced field mapping capabilities, including support for comments, attachments, and rich text (like inline images) ensuring that when a Service Desk ticket transitions to a project ticket in DevOps, crucial context and details are carried over accurately 
  3. Provide customized workflows to be implemented, ensuring that the right information is synced to the right fields in Azure DevOps 
  4. Support conditional sync rules—e.g., only sync when a Jira ticket changes status or gets tagged, so only relevant tickets get pushed to DevOps, keeping projects organized. 
  5. Handle high-volume, multi-team scenarios without breaking or slowing down

    Here’s a link to help you learn more about the ADO – Jira Cloud integration: 

    https://marketplace.visualstudio.com/items?itemName=vs-publisher-1455028.opshubVSTStoJirasynctool

     

    You can also try out the integration for free - https://marketplace.atlassian.com/apps/1215532/free-low-code-data-integration-tool-for-jira?hosting=cloud&tab=overview 

 

Hope it helps!

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