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Sean_Cheng's avatar
Sean_Cheng
Copper Contributor
Oct 21, 2022

DevOps and Jira Cloud integration plugins?

Hi Everyone,

 

Just wondering if anyone has any experience with using plugins to allow integration between Azure DevOps and Jira Cloud?

 

We are looking for a hybrid solution whereby we are Jira Cloud as a Service Desk. And if a Service Desk ticket becomes a project ticket, a project ticket is created within DevOps under the relevant project, and our PM and Devs will work on the project ticket within DevOps, and the business will use the stakeholder license in Devops to comment, attach screenshots etc.

 

We have tried the getint.io plugin from the Jira app marketplace, however, it not work well for the above scenario.

 

Thanks for any ideas.

Sean

 

Azure DevOps

7 Replies

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  • Joe_Smith_OpsHub's avatar
    Joe_Smith_OpsHub
    Copper Contributor
    May 13, 2025

    Hi Sean_Cheng​, 

     Plugin-based syncing between Jira Cloud and Azure DevOps often becomes limiting with complex workflows. Scalability is a challenge, leading to broken links, inconsistent field mapping, and delays that increase manual work. Additionally, lost context makes cross-system tracking difficult and unreliable syncing of comments, attachments, and rich text causes missed information. 

    To avoid these issues and strengthen collaboration between PM and Dev teams, it might be worth looking into integration solutions offered by Atlassian Partners that run externally via secure APIs without the need for plugin installs or admin rights needed 

    Such solutions like OpsHub:

    1. Sync Jira Service Desk tickets to the appropriate Azure DevOps project work items without needing plugins, ensuring seamless context transfer when a service ticket becomes a development task. 
    2. Offer advanced field mapping capabilities, including support for comments, attachments, and rich text (like inline images) ensuring that when a Service Desk ticket transitions to a project ticket in DevOps, crucial context and details are carried over accurately 
    3. Provide customized workflows to be implemented, ensuring that the right information is synced to the right fields in Azure DevOps 
    4. Support conditional sync rules—e.g., only sync when a Jira ticket changes status or gets tagged, so only relevant tickets get pushed to DevOps, keeping projects organized. 
    5. Handle high-volume, multi-team scenarios without breaking or slowing down

      Here’s a link to help you learn more about the ADO – Jira Cloud integration: 

      https://marketplace.visualstudio.com/items?itemName=vs-publisher-1455028.opshubVSTStoJirasynctool

       

      You can also try out the integration for free - https://marketplace.atlassian.com/apps/1215532/free-low-code-data-integration-tool-for-jira?hosting=cloud&tab=overview 

     

    Hope it helps!

  • MathieuLp's avatar
    MathieuLp
    Copper Contributor
    Nov 30, 2023
    Hello

    Integration Jira Cloud and ADO can also be done with Exalate, it is a decentralized integration solution, where you can granuarly decide which data will be send over, and trust me on this, it will make your integration life, way smoother 🙂

    It has full groovy scripting capability, you can syncronize any fields.

  • Unaihuete's avatar
    Unaihuete
    Learn Expert
    Oct 25, 2022

    Hello Sean_Cheng ,

     

    The only integration I worked with are these ones:

     From work item/ticket related automation, I would go for Power Automate tool in office 365, it lets you easily automate many workflows inside same tools or between tools. many operations are supported. Example: 

    Unai 🙂

     

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