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joffreyfontaine's avatar
joffreyfontaine
Copper Contributor
Jan 22, 2024

Cannot switch between org on ADO with the same account

Hello, few of my users had the same problem, they access with their account to dev.azure.com/company and do their stuff,
they’re invited in ADO of our clients, and when they access to dev.azure.com/client1, it’s redirected to

 

and connot connect to the ADO of the client. before, this was ok and they can switch to ADO client1, ADO client2, ADO company with no problems, but now they can connect to first ADO normally, and when they try to switch, always this error.

 

 


Cleaning the cookies, hidden navigation, try firefox or chrome, same problem.

and yeah, they can use multiple profiles, one for client1, one for client2 but the answer is “it was working before”

any idea ?

Thanks

Joffrey

Azure DevOps

1 Reply

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  • Kidd_Ip's avatar
    Kidd_Ip
    MVP
    Mar 23, 2025

    Any chance to verify below:

     

    1. Azure DevOps Organization Switching:
      • When accessing multiple organizations with a single account, try explicitly using the Switch Organization option found in the ADO portal. Ensure the URL is formatted correctly for the target organization.
    2. Token and Authentication:
      • Try revoking and reissuing Personal Access Tokens (PATs) in case authentication is causing the error. You can manage tokens via User Settings in ADO.

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