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sandinetcom's avatar
sandinetcom
Copper Contributor
Dec 30, 2020

Azure backup Failed

 

Hello,

 

I've installed the Azure Backup Client on a server 2008 R2 build.

when I try and run the backup it starts to run then fails with the following error message:

Backup could not be started because of virtual hard drive NO_Param. Ensure that the scratch space configured for backup is located in an unencrypted and uncompress folder. Restart Virtual Disk service and retry backup operation. (0x086c5)

 

 

Please help me I have attached the log.

 

 

Thanks

Sandip Saha

  • Dav1988's avatar
    Dav1988
    Copper Contributor
    Dec 31, 2020

    Hi sandinetcom 

     

    Any pending updates on the Windows server 2008?

    Have you rebooted the server after installation of Azure Backup client?

    Any security / AV software installed on the server? If yes, what product?

     

    Thank you,

    Dav

  • marvinconejo's avatar
    marvinconejo
    Copper Contributor
    Dec 31, 2020

    Hellosandinetcom 

    Its  may be for the following

     

    1. The computer to be backed up is waiting to be restarted.

    Check for the following logs:

    HKLM \ Software \ Microsoft \ Windows \ CurrentVersion \ Installer \ InProgress
    HKLM \ System \ CurrentControlSet \ Control \ Session Manager \ PendingFileRenameOperations

     

    Regards

    • sandinetcom's avatar
      sandinetcom
      Copper Contributor
      Jan 04, 2021

      Dear All,

       

      Thanks for your time and help

       

      I install all security update.

      change registry as per suggestion

      uninstalls our TrendMicro antivirus.

      But my problem still the same.

       

       

      Please help.

       

      Thanks

      Sandip

       

       

       

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