Forum Discussion
Azure Admin Login
We have a client who has lost their access information to get into their Azure global admin. This is a non-profit institution that moved the ownership of their Azure account to another entity years ago now can't get in to the global admin for their entire Azure setup.
Microsoft requires the global admin login to create a support ticket and in this case, how are they supposed to open up a case when they can't login. The customer is furious and now disputing the CC charges so we open an Azure support ticket 10 days ago for ourselves and since it's not a Critical issue, have gotten no response.
This is untenable situation and there is no way to contact some one from MS without the login, how does this get resolved??
2 Replies
I’ve been in a similar situation before. We were completely locked out of our M365 tenant due to an MFA issue at a time when I needed Global Admin access to make changes to our Copilot security settings.
What worked for us was calling Microsoft Customer Support directly. They have a process for situations where you cannot access the Global Admin account. They will need to work directly with the Global Admin/account holder and take them through a security and ownership verification process.
My recommendation is to have as much information as possible available before calling tenant/account details, organization information, billing details, domain information, and anything else that can help verify ownership.
Once we completed the required security verification, Microsoft was able to get the issue sorted for us within about 48 hours. Depending on the circumstances, it can sometimes be resolved even faster.
Based on my experience, I would recommend calling Microsoft Customer Support directly and explaining that you are locked out of the tenant and cannot access the Global Admin account, rather than continuing to wait on the existing Azure support ticket.
https://support.microsoft.com/en-us/support/
Old-school been there a couple of times but I was able to use another tenant to reach customer support.
Have you tried calling the support phone numbers? https://support.microsoft.com/en-us/support/It is bot based and may send in circles, so request to speak to a human.
If this account was managed by a CSP, they usually can help.
