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Gerry Morley's avatar
Gerry Morley
Brass Contributor
Jul 02, 2020

AIP - Am I missing something with "Recipient Only" label used with "View only" AIP permissions?

Am I missing something here or how do you handle this?   I am implementing AIP for the first time. I have a "Specific Recipients" sub label under "Highly Confidential" that allows the user to defin...
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Gerry Morley's avatar
Gerry Morley
Brass Contributor
Jul 03, 2020

PeterRising 

 

Hi Peter 

See attached. 

Test 1 - File with AIP View only permissions created on PC and sent to Gmail user. Gmail user downloads attachment but cannot open. Microsoft Word says user does not have permission.

 

Test 2 - File with AIP View and Edit (Receiver) permissions created on PC and sent to same Gmail user. Gmail user downloads attached and can open the file successfully.

 

 

PeterRising's avatar
PeterRising
MVP
Jul 03, 2020

Gerry Morley 

 

OK, so on replicating your test 1, I cannot open the view only file in word online.  I'm prompted to download, and when doing so I can successfully open the doc in full word.

  • Gerry Morley's avatar
    Gerry Morley
    Brass Contributor
    Jul 03, 2020

    PeterRising 

     

    Thanks - I'm not sure what is going on but when I try to replicate it again with a new document I can't even though I have the original document which still doesn't open but has the same permissions as the new document and the exact same recipient email address - very very strange. 

    • PeterRising's avatar
      PeterRising
      MVP
      Jul 03, 2020
      AIP can at times be unpredictable. May be worth a ticket with Microsoft to see what their comment is on expected experience here

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