Forum Discussion
Accidentially changed my admin user to a guest user ... and cannot access azure anymore
Hi,
I did something stupid and now cannot access my azure anymore:
1. I wanted to integrate the MS TEams into my Google account
2. To do this, I had to create an account via Azure - i was told on different platforms
3. But since it's the same email address (***@gmail.com) - I couldn't invite myself as an internal user, (I already was one!) so ... I turned myself into a guest user and wanted to invite me again.
Obviously, this did not work - and now I can not access azure anymore - Can someone help me how to restore my account?
Here the error messages i got:
{
"sessionId": "448959718eec490b89d366bb329cecec",
"errors": [
{
"errorMessage": "interaction_required: AADSTS16000: User account '{EUII Hidden}' from identity provider 'live.com' does not exist in tenant 'Microsoft Services' and cannot access the application 'b677c290-cf4b-4a8e-a60e-91ba650a4abe'(AzurePortal Console App) in that tenant. The account needs to be added as an external user in the tenant first. Sign out and sign in again with a different Azure Active Directory user account. Trace ID: c5672f20-06a6-421d-91d3-33ec930b3e00 Correlation ID: 304caf2a-0555-4935-bdb2-7724571ffebe Timestamp: 2024-10-15 10:35:32Z",
"clientId": "b677c290-cf4b-4a8e-a60e-91ba650a4abe",
"scopes": [
"https://management.core.windows.net//.default"
]
},
{
"errorMessage": "interaction_required: AADSTS16000: User account '{EUII Hidden}' from identity provider 'live.com' does not exist in tenant 'Microsoft Services' and cannot access the application 'b677c290-cf4b-4a8e-a60e-91ba650a4abe'(AzurePortal Console App) in that tenant. The account needs to be added as an external user in the tenant first. Sign out and sign in again with a different Azure Active Directory user account. Trace ID: a889d113-15ce-4c6d-9b36-f62228521f00 Correlation ID: 0625b216-085c-40df-9547-e233841dac35 Timestamp: 2024-10-15 10:35:32Z",
"clientId": "b677c290-cf4b-4a8e-a60e-91ba650a4abe",
"scopes": [
"https://management.core.windows.net//.default"
]
}
]
}
2 Replies
Try these options.
Use Another Admin: If another Global Admin exists, ask them to restore your account as an Internal User and set you as Global Admin.
Emergency Access: Use the Emergency Access Admin account (if set up).
Contact Microsoft Support: If locked out completely, escalate via https://admin.microsoft.com.
Clear Cache: Try signing in with Incognito Mode or another Microsoft account.
If all fails, call Microsoft Support
I believe it is required to contact Microsoft support for the situation
