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Lloyd6770's avatar
Lloyd6770
Copper Contributor
Sep 01, 2026

AADSTS5000228 - Locked Out of Trial Tenant

I created a free trial tenant, and was immediately locked out.  Upon doing research, I basically discovered that the tenant is locked due to unknown reasons, and I have to contact support.

 

I have tried calling 4 different support numbers a total of 8 times.  I have never made it through the laughable automated phone system to a real person, I eventually get hung up on for no reason.  I've tried creating chats from personal accounts to basically just be told to log in with my new tenant account and submit a ticket.  I can't log in, I would love to be able to log in.

 

I am at a loss for what to do.  I can't open a case.  I can't call a number.  I can't log in.  Does anyone have any advice on how to get this taken care of?  At this point, I just want to cancel the tenant so when the auto-renew comes up, it doesn't charge my card.

 

 

1 Reply

  • The only way is to escalate through Microsoft Support’s Data Protection / Tenant Recovery team.