Forum Discussion
Peter Nilsson
Microsoft
MicrosoftCapture and analyze logging and telemetry
I guess I'll give this a shot - not sure if this is where I ask my question. We are partnering with the FUSE Labs folks on building our first production call flow on Bot Framework. One area we are st...
We ultimately want to surface some of that info in a dashboard for our phone answerers - current calls, people on hold, average call length, etc.
In our (bot framework) ecosystem, there are lots of ways to accomplish this, but we have not done much in helping customers build their own solutions.
Starting this year we are beginning to invest in out of the box telemetry solutions, but the first wave of these will likely be around bot performance and measurement and built with Application Insights in mind, and then move into more sophisticated hosted dashboards like you would see in dynamics or pva
https://dynamics.microsoft.com/en-us/ai/customer-insights/
https://docs.microsoft.com/en-us/power-virtual-agents/analytics-overview
Again, please feel free to reach out to me directly, would love to hear more about what you are trying to buid,
Starting this year we are beginning to invest in out of the box telemetry solutions, but the first wave of these will likely be around bot performance and measurement and built with Application Insights in mind, and then move into more sophisticated hosted dashboards like you would see in dynamics or pva
https://dynamics.microsoft.com/en-us/ai/customer-insights/
https://docs.microsoft.com/en-us/power-virtual-agents/analytics-overview
Again, please feel free to reach out to me directly, would love to hear more about what you are trying to buid,