Forum Discussion
Peter Nilsson
Microsoft
MicrosoftCapture and analyze logging and telemetry
I guess I'll give this a shot - not sure if this is where I ask my question. We are partnering with the FUSE Labs folks on building our first production call flow on Bot Framework. One area we are st...
Peter Nilsson wrote:Also, how are call detail records captured, and what reporting might we have available to us that could give a business perspective on the service itself (e.g. concurrent calls in progress, average call length, dropped calls, who terminated the call (e.g. called party or calling party), etc.
peterswimm I agree, this information will be imperative for our use case (a customer support IVR) - is the only way to gather this info via App Insights at the moment? Any plans to surface it in another fashion at some point?
Absolutely, we plan to support multiple types of scenarios but will be working from the framework of app insights as to the method for data insights, and along the way people should be able to use those reference materials as a basis for alternative solutions. Would love to hear more about your requirements, please feel free to drop me a line: peterswimm@microsoft.com