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Peter Nilsson's avatar
Peter Nilsson
Icon for Microsoft rankMicrosoft
Apr 28, 2021

Capture and analyze logging and telemetry

I guess I'll give this a shot - not sure if this is where I ask my question. We are partnering with the FUSE Labs folks on building our first production call flow on Bot Framework. One area we are st...
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Christopher Polanish's avatar
Christopher Polanish
Brass Contributor
Apr 28, 2021
Peter Nilsson wrote:

Also, how are call detail records captured, and what reporting might we have available to us that could give a business perspective on the service itself (e.g. concurrent calls in progress, average call length, dropped calls, who terminated the call (e.g. called party or calling party), etc.

peterswimm I agree, this information will be imperative for our use case (a customer support IVR) - is the only way to gather this info via App Insights at the moment? Any plans to surface it in another fashion at some point?

KateOlszewska's avatar
KateOlszewska
Former Employee
Apr 28, 2021

Hi Christopher Polanish- I was wondering if you could help me understand your question a bit better. Are there any specific ways in which you would need that information delivered that is different from App Insights? Is there a reason why App Insights is not something you would want to use?

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