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mahipundir's avatar
mahipundir
Copper Contributor
Sep 08, 2022

Unable to create alias on Shared Mailbox in O365 after hybrid join

Hi, 

Looking for the best practice on how to add alias, before joining to hybrid I could add alias for single or shared account in O365/Exchange online but after hybrid join, I can't see a way to add alias for shared account in O365. Each time I add alias for shared account in O365/Exchange i gets a error says  "We couldn't save your changes. Please try again."

If I would like to add alias for user account, I cannot do it via the O365/Exchange online, I have to go to local AD>User>user attribute>Proxy address> smtp:email address removed for privacy reasons that's how I can get alias for user accounts

 

I can create new users or shared account and add alias to them but can't do with already existed shared account. 

 

My environment: 

  • One AD Forest with One Domain (local)
  • 1 O365 Tenant with 25 domains

 

There isn't on-premise Exchange server. Does anyone have any suggestions on how to add an alias to shared account in o365 if we have Hybrid join.? 

Many thanks

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