What’s New in Viva Sales – February 2023

wroot thanks for elaborating! You're raising all the right questions and considerations. It's true that the use of AI in social interactions raises broader questions beyond just its application in Viva Sales. In sales specifically, my experience working in the field and collaborating with sellers has shown me that AI tools can address longstanding pain points for both sellers and their customers. For example, sellers who struggle to manage their inbox, sell in a second language, or work with an ever-changing array of products and people can all benefit from AI. Similarly, this benefit would extend to their customers who may traditionally be frustrated by a lack of a timely and complete response. But of course, there's a balance to be struck between the transactional and interpersonal aspects of sales, and we recognize that this is still in a nascent area of development. Again, your feedback means a lot, and we're committed to finding the right balance between technology and human interaction.