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Viva Engage Blog
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Introducing agents in Viva Engage communities: Your AI-powered community expert

John_Mighell's avatar
John_Mighell
Icon for Microsoft rankMicrosoft
Sep 18, 2025
Building a vibrant employee community takes time and commitment from leaders, managers, and subject matter experts. To keep everyone aligned and informed, organizations need simple, trustworthy ways ...
Updated Sep 18, 2025
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KevinCrossman's avatar
KevinCrossman
MVP
Sep 18, 2025

This is really interesting. Can you clarify how the licensing works here? Can the community admin be licensed for M365 Copilot and set up the agent in the community. Can other community admins (without M365 Copilot license) use the agent's suggestions? If the agent is able to post directly, end users would see the posted results even if they aren't licensed, right?

  • espnguyen's avatar
    espnguyen
    Icon for Microsoft rankMicrosoft
    Sep 19, 2025

    Yes, that's right, Kevin. If a person has an M365 Copilot license, they will be able to:

    • Activate the agent in the community
    • Review/Edit/Approve/Post the agent's responses

     

    All users will be able to see posted results, regardless of license type.