Firstly, I want to thank darrellaas for https://youtu.be/911Hhogzb4Q?si=xSz0evL9XqSPfV9i on this topic.
I have a number of specific questions based on a common use case where internal (IT, HR, CISO, Sales, program and portfolio) communications are typically sent out to end users using Outlook, which does not provide useful telemetry (Open Rates, Click Through Rates, Time Duration on Email, etc.)
- Q1: It is possible to get/pay for Viva Amplify licenses for just the Communications Team Members that send these emails most?
- Q2: Do the Approvers Roles need Viva Amplify Licensing as well? Or can you add anyone as an Approver at any time, ad hoc, including the Reassign step (EAs, Executives, Legal, etc.) without additional cost?
- Q3: Do end users across the enterprise who are recipients of such emails, SharePoint updates, and Teams Posts pushed through Amplify have to have Amplify licenses too? I would think not, but want to confirm.
- Q4: Can you send from a Shared Mailbox, so that when people respond it will go back to that shared Mailbox?
- Q5: How will co-authoring and co-editing work with a team of multiple senders or Comms Team members?
- Q6: Why would you need to license every end user to get the details of their sentiment and engagement of the messages and post? What basic reporting comes standard without having to license every end user?
Appreciate any insights as many organizations look to improve how they capture insights and data on internal communications effectiveness.
Microsoft