The Telco Analytics PoC (TAP) Accelerator helps telecom operators rapidly demonstrate the value of unified data and AI by enabling faster decision-making, improved customer satisfaction, operational efficiency, and financial visibility through a secure, scalable, and real-time analytics platform built on Microsoft Fabric, Azure AI, and Purview
As telecom operators race to modernize their operations and deliver personalized, data-driven services, the need for a unified, intelligent analytics platform has never been greater. The Telco Analytics PoC (TAP) Accelerator is Microsoft’s answer to this challenge: a deployable, open-source solution that brings together the power of Microsoft Fabric, Power BI, Azure AI, and Purview to help telcos unlock the full potential of their data.
What Is the TAP Accelerator?
The TAP Accelerator is a pre-packaged, cloud-native PoC environment that enables telcos to explore and showcase AI-powered analytics in action. It includes:
- A demo web app
- Power BI dashboards for tracking telco specific KPIs and reports
- Microsoft Fabric Lakehouses with a telco data model
- Sample telco data
- ML notebooks
- Real-time telemetry via Eventhouse
- Automation scripts and ARM templates for deployment
It’s designed to be deployed in a customer’s Azure subscription, allowing hands-on customization and exploration of real-world telecom scenarios.
Why It Matters
Telcos face a unique set of challenges:
- Fragmented data across legacy and cloud systems
- Slow, manual decision-making processes
- Difficulty demonstrating the ROI of AI and analytics
The TAP Accelerator addresses these by offering a unified, governed, and scalable platform that brings together data from across the business—network, finance, customer service, and sales—and applies AI to drive actionable insights.
Core Capabilities
Unified Data Integration
Connects on-prem and cloud data sources via Microsoft Fabric and OneLake
Uses a data mesh approach to unify domains without duplication
Real-Time and Historical Analytics
- Eventhouse enables real-time telemetry (e.g., call center, network KPIs)
- Fabric Lakehouses support historical trend analysis and forecasting
AI-Driven Insights
- Azure AI Foundry powers predictive models (e.g., churn, campaign ROI)
- Data Agents enable Copilot-style natural language querying
Governance and Security
- Microsoft Purview ensures compliance, access control, and auditing
- Built-in security best practices for customer deployments
Key Components
| Layer | Description |
|---|---|
| Fabric Lakehouses | Bronze, Silver, and Gold layers for structured data processing |
| Power BI Reports | Dashboards for Call Center, Finance, Network, Sales, CEO views |
| Eventhouse | Real-time KQL-based telemetry ingestion and analytics |
| Semantic Models | Structured telco semantic models for Power BI and Copilot |
| Data Agents | Natural language interface for querying data |
| Azure AI Services | Cognitive services and ML models for advanced analytics |
Telco Data Model
The TAP Accelerator uses the Azure Synapse database template for wireless that helps to redefine how data is managed and utilized within the telecommunications sector. This model is designed to streamline operations, foster innovation, and enable a more seamless integration of services across the industry. It's a comprehensive telco data model consisting of more than 20 domains, and thousands of tables. For example, the Network domain alone contains 399 tables defining every entity and attribute commonly used in network use cases.
The Accelerator also includes guidance for modeling the required telco data schema in Synapse, and importing it into your Microsoft Fabric environment.
Business Value
The TAP Accelerator delivers measurable outcomes across the telco value chain:
- Customer Experience: Personalized engagement and faster issue resolution
- Operational Efficiency: Streamlined workflows and reduced overhead
- Financial Control: Real-time visibility into revenue, disputes, and liabilities
- Strategic Agility: Faster, AI-informed decision-making
- Security & Compliance: Enterprise-grade governance across all data flows
Deployment and Access
The solution is open-source and available on GitHub under a Microsoft license. It can be deployed via automation scripts into a customer's Azure and Fabric environment.
Get started now!
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