There is an issue in the Service Manager 2012 Self-Service portal when a user that is not a SharePoint administrator accesses the portal using a browser in a small window (whether that browser window is small because the user sized it to that size or because it is full screen on a low resolution monitor).
The user will see a screen like this:
Notice that the Create Request button is below the bottom of the window and can’t be seen and there is no vertical scroll bar to get to it.
A SharePoint administrator sees something more like this:
Notice the presence of the scrollbar.
We’ll try to fix this in a future release of Service Manager but for now you can fix this by following the instructions below.
Go to Site Actions > Site Settings > under Galleries, go to Master Pages.
Select the master page called SMPortalPage.master
This can be edited in SharePoint Designer or in notepad, by downloading a copy from this library first, then uploading the edited copy as a new version back to the gallery.
Find the line </head>
And add this just before it:
<style>
body.v4master {
height:inherit;
width:inherit;
overflow:visible!important; //!important to override the original theme.
}
body #s4-workspace {
overflow-y:auto !important;
overflow-x:auto !important;
height:auto !important;
}
</style>
Kudos to Ruth Lilly, one of our support engineers. for sharing this fix!
