A good understanding of the Microsoft Phone System Cloud Services capabilities in Office 365 for incoming call routing is required to properly and quickly route callers to the correct destination, al...
Updated Sep 29, 2017
Version 1.0
Blog Post
Luke Page use Round Robin. Serial mode is behaving as it should.
I have a question. How do users without Skype for Business opt out of there queue? Is the only way to set your Teams client to Do Not Disturb?
https://admin1a.online.lync.com/lscp/usp/callqueues